Privacy Policy

Welcome to The Collar Crew! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

  • Personal Information: When you book a service or apply to become a sitter, we may collect your name, email address, phone number, and other contact details.
  • Usage Data: We may collect information about how you use our website, such as pages visited, time spent on pages, and other analytics data.
  • Payment Information: We do not store your credit card details on our servers.

2. How We Use Your Information

  • To Provide Services: We use your contact details to confirm bookings, send notifications, and communicate with you regarding our services.
  • To Improve Our Website: Usage data helps us understand user behavior and improve our website’s functionality and user experience.
  • Marketing: With your consent, we may send you promotional emails and updates about our services. You can opt out at any time.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can choose to disable cookies through your browser settings, but this may affect website functionality.

4. Third-Party Services

We may share your information with trusted third-party service providers (e.g., Mailjet for email, payment processors) to perform services on our behalf. These parties are obligated to keep your information secure and use it only for the purposes we specify.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure.

6. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us to request deletion.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@thecollarcrew.uk.